At Móye Africa, we prioritize quality and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund policy.
1. Eligibility for Refunds
- To qualify for a refund, your item must be returned within 12 days of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Customized or personalized items are not eligible for a refund.
2. Return Process
- Please initiate your return by contacting our customer service team at info@moyeafrica.com
- Once approved, carefully pack the item(s) in the original packaging or equivalent to prevent damage in transit.
- You are responsible for any return shipping costs.
3. Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
4. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at info@moyeafrica.com. We will replace the item or issue a refund, depending on your preference.
5. Exceptions
- Sale items and gift cards are non-refundable.
- Items not in their original condition or returned after 12 days from receipt will not qualify for a refund.
6. Contact Us
- For any questions or concerns about our refund policy, please reach out to us at info@moyeafrica.com
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